SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping with us. We are committed to delivering your order as quickly and securely as possible.
All orders are processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.
We currently offer the following shipping options through DHL:
DHL Express Shipping – Estimated delivery within 2–5 business days for a shipping fee of £5.00.
DHL Free Shipping – Estimated delivery within 3–8 business days at no additional cost.
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other circumstances beyond our control.
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.
If you have any questions regarding your shipment, please contact our customer support team.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 30 days of receiving your item.
To qualify for a return or exchange, items must be unworn, unused, unwashed, and in their original condition with all tags attached.
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund or exchange. Approved refunds will be issued to the original payment method.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide photos of the issue so that we can resolve it promptly.
For any questions regarding returns, exchanges, or refunds, please contact our customer support team.